Replacement, Installation, Repair, or Lock Change — What You Actually Need
These four terms are often used interchangeably, but they mean different things and lead to different costs. A lock replacement means removing the existing lock body entirely and fitting a new one — this is typically needed when a mortice deadlock case or a nightlatch rim lock is damaged beyond service, corroded, or simply obsolete. A new installation is what happens when a lock position is being added to a door that did not previously have one — for example, adding a second mortice deadlock higher up the door to satisfy a home insurance requirement. A lock change, by contrast, means swapping out only the cylinder or the follower so that old keys no longer work — commonly requested after a tenancy ends, a break-in, or a lost key. A repair covers adjustments to a sticking bolt, a misaligned striker plate, or a loose nightlatch mechanism that still has serviceable life left in it.
Understanding which category your situation falls into helps you give our team the right information when you call, and means we can bring the correct parts first time. The factors that shape your final quote include the type and grade of lock involved, any parts that need sourcing, the time of day — including evenings, weekends, and bank holidays — and travel distance to your address. We confirm that figure on the phone before anyone sets off, so there are no surprises on the doorstep.